As I have previously commended you and your staff in pervious letters, with also the highest of commendation in reference to my usual plumber, Mr. Dan Hawkins, another gentleman needs to be recognized with the highest level of commendation of which I hope you will take a moment from your own busy day schedule to applaud him.
Upon telephoning your office for assistance, asking for my usual plumber, Mr. Hawkins, he was not available. Having a plumber is much like having a Doctor, someone who has learned to know you, who knows of your problems, thus of course, it is difficult to learn he was not available, but your office sent to me, a gentleman of whom I also have the highest level of respect—that being—Mr. Dan Lux.
I have found him to be timely, expedient, knowledgeable, dedicated to his work, understanding of my needs and reflects the highest level of professionalism, he is neat and clean of dress and takes great care and caution of my carpeting, the items that sit upon it and the surrounding areas of my home of which he needs to perform his work.
Your business establishment is most fortunate to have him on your staff, he is highly qualified and I noticed that his business card not only reflects his name, but a title of service professional. That title is benefitting, as he indeed is a professional gentleman and employee.
Again, please take a moment to personally commend Mr. Lux for his service.
Hazel L
Daniel was prompt, professional and reassuring. Not only would I use your company again, but I would recommend it to anyone who would need your services.
Julie S
Donnie responded to the afterhours call quickly and professionally. He was punctual, informative, professional and efficient. Our experience with Donnie K. was very positive and we will call him with any and all future plumbing needs. Having him represent your company is bound to increase repeat business.
Megan S.
Last week we had a major plumbing problem at our residence. The entire experience was made much more bearable by the knowledge, attitude and quick work done by your employees, especially Eugene. His courteous manner and obvious competence was much appreciated. We noticed the little things like wearing shoe covers into our home, using mats when working on the porch area, and making sure the dirt dug up did not make the yard look like a landscape project gone wrong. I will highly recommend you to our friends and neighbors for both price and service. Please give thanks to Eugene again on our behalf and know that he represents your company in a very positive and professional manner.
Bill G.
He (Phillip) was great, very professional and treated my parents with respect and answered all their questions and explained it to them in a way that even they understood. I was not there when a tech named Mungi came, but from what I gathered he was the same, very respectful and helpful.
Bob J.
I had a valve leak a few hours before having to go out of town, and Eugene was able to find the parts for my water meter and fix it the same day, allowing me not to have to move my travel arrangements. I sincerely appreciate his going the extra mile (literally, since he had to drive about 40 miles to pick up the part) to resolve the problem quickly.
Rick C.
That young man (Eddie H.) is the best service technician ever to work on my house. I'll let everyone out here in the country know how great my local Mr. Rooter is. Thanks!
Paul N.
The tech (Sky S.) was punctual, very committed to the job, courteous, professional…and had lots of patience with me - important, since I am disabled and use a power wheelchair. I would recommend him and your company to anyone with a plumbing problem.
Mark P.
He even cleaned the tub before he left - wow! We are now customers for life. Steve was so helpful and courteous.
Simonette T.
The crew (Brian, Jimmy and Curt) did an excellent job of diagnosing my sewer problem and answering my questions. I really appreciated their honesty and not trying to sell me services that I didn't need. I'll definitely recommend Mr. Rooter to anyone I know that needs plumbing service.
Roger O.
This was one of the best service experiences I've ever had. The entire process was professional. Kudos to Ivan, the technician who replaced my garbage disposal.
Pam P.
I had a valve leak a few hours before having to go out of town, and Eugene was able to find the parts for my water meter and fix it the same day, allowing me not to have to move my travel arrangements. I sincerely appreciate his going the extra mile (literally, since he had to drive about 40 miles to pick up the part) to resolve my problem quickly.
Rick C.
He (Phillip) was great, very professional and treated my parents with respect and answered all their questions and explained it to them in a way that even they understood. I was not there when a tech names Mungi came, but from what I gathered he was the same, very respectable and helpful.
Bob J.
Your service technician Mike K. performed an outstanding job at my house today. Mike's expertise in the removal of some very difficult roots in my main drain pipe gave me a sense of great relief and peace of mind! I would not hesitate to recommend his services to anyone. You are lucky to have such a very talented employee!
Steve K.
Matt and Don did a great job. Their workmanship was excellent. You can count me among your customers from now on.
Lee P.
I was very impressed by your dedication to your customers, your willingness to live up to your advertising, and your more than fair pricing.
Bob H.
This is the second time we've used Mr. Rooter…Both service calls were during off-hours. Kevin has been awesome both times and has never hesitated to clearly explain what the problem is and how to fix it. He also has taken the time to "teach" me something about my home.
Alireza M.
This was our first experience with Mr. Rooter and it was a very good one. When we called for a quote, Daniel came by promptly, assessed the situation quickly and patiently answered all our questions. Upon returning to complete the labor, he was thorough. I am a minister, and as such, am somewhat prominent in the community. I've already given quite a bit of word-of-mouth advertising that I hope pays dividends on your part.
Ross J.
Troy Sprague cabled the roots out of our sewer line today. He and his assistant are pros. They even put booties over their shoes with they entered our house to check the plumbing! We appreciate this thoughtfulness. When they left my wife exclaimed, “They’re real gentleman.” Thank you.
Wendell M.
Robert,
Since you always did such a great job for me in Baltimore, you can imagine how upset I was when I moved to Scottsdale, AZ and needed a plumber when my line was backed up. I called a local Scottsdale plumber who came out to my house and snaked the line and told me there was tree roots and the line as partially collapsed. He wanted $730 to camera the line and $4000 to run a new line if that was required.
My wife and I spent a few sleepless nights figuring out how we were going to come up with $4000. I remembered the only good plumber I've ever known was you. And being in property management, I've probably spoken to 50 plumbers in the last 10 years in Maryland and Arizona.
I called you from 2500 miles away to get some advice. After giving me some great advice over the phone, you said you would make a phone call and get back to me. Five minutes later you called me back and told me to call Mike Roberts, the service manager at Scottsdale Mr. Rooter. I called Mike. He came to my house. I explained what happened. He said he would camera the line. I said how much, he said "no charge, Rob called me from Baltimore and we take care of family". He sent a camera down the line and found no roots and that my line looked practically brand new.
I have never been more impressed with any company I've ever used and I've used a lot. I work for Fairfield Residential, one of the largest property management companies in America with approx 67,000 apartments nationwide. Any time I hear of a property needing a plumber, I will tell them to call Mr. Rooter, hopefully we can drum up some business for Mr. Rooter.
Thanks, Scott
All personnel were cheerful, comfortable, informative and patient in answering all my questions. O make the ending even sweeter, Mr. Chris C. helped me out with one of our leaking toilets - it took him under five minutes to resolve the problem. We would like to thank Chris C., Mike and Sean M. for their great services, care and cleanliness.
Carmen MK.
We just had a service tech (Wade) come to our house on Christmas Eve, and we just wanted to pass on that he was a hard worker, fast and very friendly. Wade was a wonderful person who even got stuck in the snow! He stayed both positive and very friendly despite the terrible weather and situation. We just wanted to let Wade and his superiors know that he represented the company well, and we will certainly be telling everyone of the excellent and responsive service. This issue has made it a very financially difficult and stressful Holiday Season for us, and Wade and Mr. Rooter has made it a little better.
Jamie and Natalie C.
Jamie was a great technician, very knowledgeable and friendly. Because of him I would recommend Mr. Rooter to my friends and family and ask for Jamie. He did a free home inspection and gave me some great advice.
Justin V.
My husband and I have been struggling with our plumbing for awhile but dreaded the thought of hiring a plumber. We haven't had very good experiences in the past. We are so glad now that we called Mr. Rooter. Ryan R. was our technician, and he was awesome!! He explained everything to us first and let us know exactly how much it would cost. Ryan's polite and professional work has really impressed us.
TJ and Lisa A.
I just wanted to thank Chris for giving such a thorough and honest opinion of the situation and for taking the time to figure out the problem. I have several rentals and am in need of services occasionally. I will use your service in the future.
Larry Y.
Seth took a very unpleasant situation and made it much more bearable. He is a rare find these days. I cannot praise him enough. If I ever need service again I will definitely insist on him. He is professional all the way and cares deeply about his work. Please convey our heartfelt thanks to him for a job very well done.
Joseph P.
My positive experience began with my initial call. Carol answered the phone with such a genuinely happy greeting and was totally accommodating with scheduling my service that I felt immediately at ease with my choice. Alfredo was polite, efficient and very tidy – love the booties and mats. The after-service call I received today is also a nice touch – some companies do this but it is rarely the guy who did the work calls you and I think that is much more genuine. I have already passed your number along to several friends and will continue to do so.
Carolyn L.
Wes is a wonderful tech. We felt very comfortable having him in our home and he stayed so late to fix our problem. I will recommend using your company for our business account.
Melissa S.
Our technician (Rod A.) noticed some plumbing issues that we were not aware of. He provided great information and great customer service.
Thomas M.
We had an emergency over Memorial Day weekend. Charlie made it to our site immediately. His knowledge and expertise was truly appreciated. We also liked the standardized pricing and the no overtime.
Janny L.
I'm in the trades myself. I'd give just about anything to have a guy like John B. to work with me. Very personable guy…knows his trade…just don't find people like this anymore. I appreciate his great service.
Andy S.
John S. demonstrated very good people skills in being courteous, polite, on time and accommodating. At the end of our business together, John even took time from his evening to bring over the paperwork so that he could accommodate our schedule when it was convenient. It is clear that your company’s values outlined on your website are part of John’s work ethic.
Nelson C.
I would like to personally thank Josh G. for his great work and Juli L. for her patience in dealing with all my plumbing frustrations. I was a human resources manager for 30 years, but I don't think I can teach you anything about hiring staff. You obviously know how to recruit the best people for the job and it is reflected in the success of your franchise!
David M.
David D. came out late on a Sat. night on Labor Day weekend… Judy O. called me today to ensure that all was well here, which surprised and pleased me. I am a nurse…they were as professional as any medical people I've worked with…They performed beyond my expectations.
Barbara B.
Our stationary tub in the basement was plugged and not draining. It was accumulating debris from our washing machine, dish washer, and kitchen sink. We called Mr. Rooter on a Saturday, and they fit us in the same day, even within two hours of our call. The plumber called to give us an estimate of arrival, and arrived at appointed time. Plumber arrived and was clean and friendly. He immediately inspected the situation, verbally communicated diagnosis and provided a free written estimate. THIS IS IMPORTANT the plumber was ready, willing, and able to do all of the work immediately (he was very well prepared). We signed off on the estimate and the plumber went to work. The work was done quickly, minimal mess, and he cleaned up after himself. He completed the work faster than anticipated, took care of the paperwork, provided suggestions for future care, and was done. The pricing was fair considering the work needing to be done, and more importantly, it was able to be done immediately. We strongly recommend Ray Templeman, as he was very knowledgable, prepared, and got the job done.
Erin C.
I would like to compliment Bill Schwald’s excellent and professional work in my home this weekend. Bill went above and beyond in his work and did a great job!!! I will definitely call again in the future should a need arise. Thank you!!!
Debbie C.
Wes is a wonderful tech. We felt very comfortable having him in our home and he stayed so late to fix our problem. I will recommend using your company for our business account.
Melissa S.
